Refund policy

At VousCare, we stand behind the quality of our Australian‑made, vegan haircare. If something isn’t right, we’re here to help. This policy outlines how returns, refunds, and exchanges work when shopping with us online.

To keep our products safe, hygienic, and uncompromised, we can only accept change‑of‑mind returns on unopened, unused items in their original condition.

• Return window: 30 days from delivery

• Proof of purchase required

• Customer is responsible for return shipping costs

Once your return is received and inspected, your refund will be issued to your original payment method.

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used products

• Items not in original packaging

• Gift cards

• Sale or promotional items

• If your order arrives damaged, faulty, or incorrect, we will replace or refund it in line with ACCC consumer guarantees.

  Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

  • A brief description of what happened
    

   

  Approved refunds are processed within 3–7 business days after your return is received and inspected.

  Refunds are issued to the original payment method only. Shipping fees are non‑refundable unless the item is faulty or incorrect.

• We offer exchanges only for:

  • Damaged items

  • Faulty items

  • Incorrect items received

  For change‑of‑mind, please request a return and place a new order.

• Email our support team at:

  Admin @vouscare.com Include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

  Our team will guide you through the next steps.

• We recommend using a trackable shipping service for returns.

• VousCare is not responsible for returns lost in transit.

• All returns must be approved before being sent back.

  • We recommend using a trackable shipping service for returns.

  • VousCare is not responsible for returns lost in transit.

  • All returns must be approved before being sent back.