Quick answers about our products, delivery and returns. If yours isn't here, get in touch.
Choosing a product
Which range is right for my hair?
Curl is for curly, wavy and frizz-prone hair. Volume is for fine or flat hair. Strength is for damaged, brittle or chemically treated hair. Moisture is for dry hair. Blonde is for natural or chemically treated blonde hair. Peppermint is an everyday shampoo and conditioner with a cooling feel. Our guide to choosing a range goes into more detail.
Do I need the matching shampoo and conditioner?
Each shampoo has a conditioner made to follow it, and we suggest using them together. You can also start with one and add the other later.
How do I use the Blonde shampoo and conditioner?
Both contain a toning dye, so do not leave them in for longer than 60 seconds. Our Blonde guide has the full directions.
What sizes do the products come in?
Shampoos and conditioners are 250ml. Styling products vary, and you will find the size on each product page.
Where can I find ingredients and directions?
Every product page explains how to use the product and names its key ingredients. The full ingredient list is printed on each product's label, and it is on the product pages for our shampoos, conditioners and curl stylers. We are adding the rest. Our guide explains how to read an ingredient list.
Orders and delivery
How much is shipping?
Standard shipping within Australia is $11, and free on orders of $100 or more. Express shipping is $15.
Do you ship overseas?
Yes, to 27 countries, for a flat $20 per order. Checkout will show whether we deliver to your country.
How long will my order take?
Orders are dispatched within 1 to 2 business days. Within Australia, standard delivery takes 2 to 6 business days and express takes 1 to 3 business days. Our shipping policy has the details.
Returns
Can I return a product?
Yes. Change-of-mind returns are accepted within 30 days of delivery on unopened, unused items in their original condition. Return shipping is at your cost. See our refund policy for the details.
My order arrived damaged or incorrect. What should I do?
Email admin@vouscare.com within 48 hours of delivery with your order number and a photo of the issue, and we will put it right.
Getting in touch
How do I contact Vous Care?
Email admin@vouscare.com or use the form on our contact page.