Shipping policy

Domestic Shipping (Australia)

We offer fast and reliable shipping Australia‑wide.

• Standard Shipping

  • $11.00 for orders under $100

  • Free for orders $100+

  • Delivery timeframe: 2–6 business days

• Express Shipping

  • $15.00 flat rate

  • Delivery timeframe: 1–3 business days

All orders are dispatched within 1–2 business days. During peak periods, dispatch times may vary slightly.

Local Pickup – Sydney CBD

Pickup is available from:

Kamil’s Hairdressing Sydney CBD

You will receive an SMS when your order is ready for collection. Pickup is available during salon hours.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us at admin@vouscare.com within 7 days of delivery. We will assist you promptly and organise replacements where applicable.

Incorrect Address

Please ensure your shipping details are correct at checkout. VousCare is not responsible for parcels delivered to incorrect addresses provided by the customer.